Website Terms of Service
Clear guidance on our free resources, enquiries and service boundaries.
These terms explain how to use the free information and enquiry features at understoodtogether.co.uk. The site is operated by Understood Together Ltd. (company number 15861511; registered in England and Wales; registered office: 3 Fistral Mews, 48 Tower Road, Newquay, Cornwall, England, TR7 1LU). Contact: matt@understoodtogether.co.uk.
Free information and resources
The website offers 18 family doorways, six school doorways, a short reflection and general practical suggestions. These are educational starting points, not individual professional assessments, diagnoses or treatment recommendations. A suggestion may not suit every situation.
Not an emergency or clinical service
We offer educational and coaching support, not medical diagnosis, clinical therapy or crisis response. Call 999 in an emergency. For child-safety concerns, contact the appropriate safeguarding authority rather than relying on this website.
Enquiries and introductory conversations
Contacting us or having a free introductory conversation does not automatically create a paid service contract or guarantee that a service will be provided. We may suggest alternative support if a request falls outside the scope of our services.
Paid services
Any paid coaching, mentoring, school workshop or education service is agreed separately. The relevant written proposal or client agreement should explain the service, cost, payment arrangements, cancellation terms, practical arrangements and safeguarding responsibilities before work starts. Your statutory consumer rights are not affected. Distance-contract cancellation rights, where applicable, will be explained during contracting.
Appropriate use
You may read the website and share links to its free advice for personal or educational purposes. Please do not submit unnecessary identifiable information about a child through the first enquiry form, try to interfere with the website's security or misleadingly present our resources as professional advice from another provider.
Copyright and content
Unless a resource states otherwise, our original text, design and materials are owned by us or used with permission. You may quote short extracts with credit and share links; please seek written permission before reproducing substantial materials for publication or commercial use.
Website availability and third-party links
We aim to keep the information accurate and accessible, but free website content may change and the site may occasionally be unavailable. Links to third-party organisations are provided to help visitors; those organisations are responsible for their own content and policies.
Privacy and safeguarding
Our Privacy Notice explains how we handle personal information. Our Safeguarding Statement explains how concerns can be raised and why information may sometimes need to be shared to keep people safe.
Liability and legal rights
Nothing on this page excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or the legal rights of consumers. The rules applying to any paid service will be explained in the relevant agreement.
Contact and changes
Please contact matt@understoodtogether.co.uk with questions about these terms. We may amend these website terms as the site develops, and will show an updated date when we do.