Privacy Notice
How personal information is used when you visit, enquire or work with us.
Understood Together Ltd. (company number 15861511), registered in England and Wales. We are the organisation responsible for the personal information described in this notice.
You can contact us at matt@understoodtogether.co.uk. Our registered office is 3 Fistral Mews, 48 Tower Road, Newquay, Cornwall, England, TR7 1LU.
Who this notice covers
Visitors to our website, adults enquiring about family or school support, clients who arrange coaching or educational services, and school contacts. Our free guidance can be read without creating an account or submitting a child's name.
What we collect
- Enquiries: an adult's name, email address, whether they are a parent/carer or professional, relevant age band, selected topic and preferred contact method, plus anything voluntarily sent in correspondence.
- Services: information necessary to arrange and deliver agreed support, including appointments, parent/carer permissions, relevant session or progress records, invoices and payments.
- Safety: where necessary, proportionate information about welfare, safeguarding or accessibility needs, which we handle with additional care.
- Website operation: technical and security information handled by our website provider and any cookies or similar technologies used by the site.
How we use information and why
- To answer an enquiry and discuss whether support is suitable (typically steps requested before a contract or our legitimate interests in responding to enquiries).
- To arrange and deliver agreed services (normally performance of a contract).
- To maintain financial, tax and business records to meet legal obligations.
- To keep services and systems safe, respond to concerns and protect people (legitimate interests and, where applicable, legal obligations or other appropriate lawful grounds).
We consider additional legal conditions before handling special-category information such as health information. This notice does not mean we routinely request that information. We do not add someone to marketing merely because they made an enquiry; any optional marketing choice is separate.
Who may receive information
We use Wix for the website and enquiry services. We may use email, scheduling or accounting services where needed to handle a request or provide support. We only share information with authorised school contacts or other professionals where appropriate, and with safeguarding or statutory services where lawful and necessary. We do not sell personal information.
Children, confidentiality and safeguarding
We usually ask a parent, carer or other responsible adult to make the first family enquiry. When a young person receives support, we explain privacy and the limits of confidentiality in an age-appropriate way. If someone may be at risk, information can be shared with appropriate safeguarding services where justified by law.
How long we keep information
We keep routine enquiry information while responding and for any necessary follow-up, then review whether we still need it. Records relating to an agreed service may need to be retained after delivery to deal with contractual, legal, safeguarding or complaints responsibilities. Financial records are retained for the applicable accounting and tax period. Safeguarding records are subject to separate, proportionate retention considerations. We review information held and delete or anonymise it when there is no continuing lawful need.
Security and information handled outside the UK
We aim to restrict access to records to those who need them and use appropriate security settings. Some digital service providers, including Wix, operate internationally and may process data outside the UK. Where a restricted international transfer takes place, UK data-protection rules require an appropriate transfer basis or safeguards. Contact us for information about arrangements relevant to your data.
Cookies
The website may use technologies needed for basic operation and security. Other cookies or similar technologies, if used, must be explained and managed according to applicable consent requirements. For details of cookies in use or questions about your choices, contact us using the address above.
Your information rights
Depending on the situation, you may be able to request access, correction, deletion, restricted use or transfer of your data, object to certain processing, or withdraw consent where consent is the basis. To make a request, email us. You may also complain to the Information Commissioner's Office (ICO).
Updates to this notice
We may update the notice when our services, technology or legal requirements change. The latest version will be available on this page.